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Our Terms & Conditions Protect Your Account and Play

When you open an account with pelanet88, you agree to the terms that keep your wallet, deposits and withdrawals safe.

Account security and verificationDeposit and withdrawal conductLive table and slot room rulesData protection and contact

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What These Terms Cover and How They Apply

pelanet88 Service availability depends on jurisdiction. Users are responsible for checking local law before access.

Our terms set the foundation for account access, deposit and withdrawal conduct, game play, and dispute resolution on pelanet88. Access to the platform and the games on it depends on local law in your region; we serve players where local law permits. When you open an

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account, you confirm you meet our eligibility requirements and agree to our terms. Your deposits via DANA, OVO, GoPay and QRIS, plus bank transfer, are held in accordance with these policies. Withdrawals are processed once your account is verified and your request meets our security checks.
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We keep records of all deposits, wagers, and payouts for your protection and ours. If you spot an error or want to dispute a transaction, contact our support team with your account details and the transaction ID.

Service availability depends on jurisdiction. Users are responsible for checking local law before access.

HELP WITH YOUR ACCOUNT

How to Reach Us About Your Terms or Account

Our support team is available to answer questions about your account, our terms, or any transaction. Reach out via live chat, email or the in-app support form. Players in Medan, Semarang and across Indonesia can expect a response within one business day during our standard hours. We keep a record of all support conversations and escalate disputes to our compliance team if needed.

Team online

Live Chat

Open the chat widget in your account lobby or on the website. Available during Indonesia business hours. Get instant answers to account questions, verification steps, or term clarifications.

Email Support

Send account details and your question to our support address. We respond within 24 hours on weekdays. Include your account username and transaction ID if you're reporting a deposit or withdrawal issue.

In-App Support Form

File a support request directly from your account settings. Attach screenshots of errors or transaction confirmations. Our team reviews all requests and follows up via email or chat.

YOUR DATA AND SECURITY

How We Handle Your Information and Account Access

We treat your account data, payment details and game history with strict confidentiality. Your personal information is encrypted when transmitted and stored securely on our servers.

Data Encryption

All deposit and withdrawal transactions are encrypted end-to-end. Your bank details and payment credentials are never stored in plain text on our servers. We comply with data-protection standards for the regions we serve.

Cookie and Session Policy

We use cookies to remember your login session, game preferences and account balance so you return to where you left off. You can clear cookies in your browser settings; we'll ask you to log in again on your next visit.

Account Verification

Before your first withdrawal, we verify your identity and payment method. This protects you from unauthorised access and keeps our payment flows secure. Verification usually takes under 1 hour during business hours.

Fraud Detection

Our system flags unusual deposit patterns, rapid withdrawal requests, or logins from new devices. We may contact you to confirm these actions to prevent account compromise.

Data Retention

We keep account records, deposit history, and game logs for 36 months for dispute resolution and compliance. Inactive accounts may have older data archived after 12 months of no play.

Request Your Data

Email our support team with your account username to request a full data export or deletion request. We respond with a summary or confirmation within 5 business days.

Frequently Asked Questions About Our Terms

Players often ask about eligibility, what happens if they breach a rule, how we handle disputes, and what their rights are under our terms. Below are our straightforward answers to the questions we hear most.

You must be of legal age and access eligibility depends on local law in your region. We verify your identity and location when you sign up. If you're under the minimum age or access is restricted in your area, we'll inform you and your account request will be declined.

Violations such as abusive chat, collusion, or multi-accounting can result in account suspension or permanent closure. We review each case individually. If you believe a closure was in error, contact support with evidence and we'll investigate within 5 business days.

Report the issue to our support team within 30 days of the transaction date. Include your account username, transaction ID, and a clear description of the problem. We'll investigate and reverse the transaction if we find an error on our side.

You can update your email, phone number and display name in account settings anytime. Your legal name and date of birth cannot be changed after verification. Contact support if you need to correct them; we may ask for updated identification.

If we close your account for violation of our terms, remaining balance is returned to your registered payment method within 7 business days. If you disagree with the closure, file a dispute with our compliance team for review within 30 days of closure.

We retain deposit records, game logs and withdrawals for 36 months. After 12 months of no activity, we may archive older data but keep a summary. You can request a full export of your history at any time.

Yes. Email support with your username and a deletion request. We complete data removal within 10 business days, though we retain anonymised transaction records for 36 months for compliance and dispute prevention.

Our Terms & Conditions Protect Your Account and Play

How to Reach Us About Your Terms or Account

Live Chat

Email Support

In-App Support Form

How We Handle Your Information and Account Access

Data Encryption

Cookie and Session Policy

Account Verification

Fraud Detection

Data Retention

Request Your Data

Frequently Asked Questions About Our Terms

01 Who can open an account on pelanet88?

02 What happens if I violate the terms during live play?

03 How do I dispute a deposit or withdrawal transaction?

04 Can I change my account details after I sign up?

05 What rights do I have if pelanet88 closes my account?

06 How long do you keep my account history?

07 Can I request deletion of my account and personal data?

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