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How We Protect Your Account and Payment Data

When you open an account on pelanet88, we hold your personal and payment information with the same care we apply to our live tables and withdrawal processing.

Data encryption on all depositsPayment info never shared with third partiesYour account stays yours to control

Explore the Lobby Read FAQ

The Information We Keep and Why

pelanet88 Service availability depends on jurisdiction. Users are responsible for checking local law before access.

pelanet88 collects your name, email, phone number and date of birth when you register—these fields are required to open your account and verify your identity before your first withdrawal. When you deposit via DANA, OVO, GoPay or QRIS, we record the transaction amount, timestamp and payment

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method, but we never store your full card or wallet credentials after the payment clears. We also log your login activity, game sessions, and IP address to detect fraud and ensure account security. This data stays on our servers in Indonesia and is encrypted during transit.
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Where local law permits, we keep transaction records for seven years for regulatory compliance; account profile data is retained as long as your account is active. You can request a copy of your data or ask for deletion by contacting our support team—see the Support section
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below for contact details.

Service availability depends on jurisdiction. Users are responsible for checking local law before access.

REACH US DIRECTLY

How to Contact Us About Your Privacy

Team online

Live Chat

Open the chat widget in the bottom-right corner of your pelanet88 lobby. Our team responds during operational hours to answer privacy questions and process data requests in real time.

Email Support

Send your privacy inquiry, data access request or deletion request to our support email. We aim to respond within 48 hours with a confirmation and next steps for handling your request.

In-Account Settings

Log into your pelanet88 account, navigate to Settings > Privacy & Security, and you'll find options to review your stored data, update contact information and manage cookie preferences.

HOW WE SECURE IT

Data Security, Cookies and Account Access

Encryption in Transit

Every deposit, withdrawal and login on pelanet88 travels over HTTPS, meaning your data is encrypted the moment it leaves your device. DANA, OVO, GoPay and QRIS transfers are protected by the same industry standard encryption your bank uses.

Cookies and Tracking

We use cookies to keep you logged in, remember your game settings, and measure how the lobby performs on your device. You can disable non-essential cookies in your browser settings without losing account access, though some features may behave differently.

Account Verification

Before you can withdraw, we verify your identity by matching your registered name, email and phone number. This step prevents unauthorized access and fraudulent withdrawals from your pelanet88 wallet.

Data Retention

We keep your active account data (profile, balance, transaction history) for as long as you play with us. Inactive accounts may be archived after two years; closed accounts are deleted within 30 days of your request.

Third-Party Sharing

We do not sell your data to marketers or brokers. We share only essential payment details with your DANA, OVO, GoPay or QRIS provider to process your transaction—nothing more. Depends on local law where data may be shared with regulators.

Your Rights

You have the right to request a copy of your data, correct inaccurate information, and ask us to delete your account. Contact support (above) with your request; we'll confirm receipt within 48 hours and guide you through the process.

Frequently Asked About Privacy on pelanet88

When you close your account, we stop active processing immediately. Your profile, game history and payment records are then deleted from our production systems within 30 days. We retain anonymised transaction data for up to seven years for regulatory compliance, but it cannot be linked back to you.

Yes. Log into your account and go to Settings > Privacy & Security > Download My Data, or email our support team with your request. We'll send you a complete file of your name, email, phone, login history and transaction records within seven business days.

Your payment credentials never touch our servers. When you deposit via DANA, OVO, GoPay or QRIS, you're authenticated directly by your payment provider; we only see the transaction confirmation. We store only the amount, date and that you used that method—never your wallet password or card details.

No. We track only your activity inside pelanet88—logins, games you open, deposits and withdrawals. We do not follow your behaviour on other websites or use third-party tracking pixels. Your browsing outside pelanet88 is private to you.

Only you and authorised pelanet88 staff can view your full account. Our support team accesses your data only to help resolve issues or process requests you've submitted. We never share your game history or betting patterns with other players or external services.

Contact our support team immediately via live chat or email (see Support section). We'll review your login history, freeze your account if needed, and help you reset your password. We also investigate any unauthorised deposits or withdrawals within 48 hours of your report.

Active account data is kept for as long as you play. Transaction records are retained for seven years to comply with local financial regulations where applicable. Once your account is closed and deleted, anonymised transaction data remains for audit purposes but is never connected to your identity.

How We Protect Your Account and Payment Data

How to Contact Us About Your Privacy

Live Chat

Email Support

In-Account Settings

Data Security, Cookies and Account Access

Encryption in Transit

Cookies and Tracking

Account Verification

Data Retention

Third-Party Sharing

Your Rights

Frequently Asked About Privacy on pelanet88

01 What happens to my data if I close my pelanet88 account?

02 Can I see what personal data pelanet88 has stored about me?

03 Is my DANA, OVO, GoPay or QRIS information safe when I deposit?

04 Does pelanet88 track my activity outside the lobby?

05 Who can see my account and gaming history?

06 What if I notice suspicious activity on my pelanet88 account?

07 How long do you keep my login and transaction records?

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